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Online Shop Delivery Information

Thank you in advance for your order. Any purchase you make goes towards supporting the work of Sheffield & Rotherham Wildlife Trust. Below is our delivery information and some frequently asked questions.

Made-to-Order Shipping

All items are made-to-order and then shipped using the method you select at checkout following order processing and the production of your item(s). Because of this, we may have a longer lead time than some other online retailers.

Delivery Options

Shipping options and delivery estimates below specifically relate to the delivery aspect of your order. Items are shipped via your chosen method following order processing and production of made-to-order items. Please allow up to 5 working days for order processing and production before shipping is instigated.

UK

  • Royal Mail 48 Tracked: 3-5 Days
  • Royal Mail 24 Tracked: 1-3 Days
  • Courier: 1 Day

Europe

  • Royal Mail: 3-5 Days
  • Courier: 2-10 Days

USA

  • USPS Tracked: 3-5 Days
  • Courier: 3-7 Days

Canada

  • Royal Mail Recorded: 7-10 Days
  • Courier: 5-7 Days

Australia

  • Courier: 5-10 Days

Rest of the World

  • Royal Mail: 7-10 Days
  • Courier: 5-10 Days

You will receive a dispatch email once your item has been made up and is on its way.

Sometimes delivery time may exceed the estimates provided. In the rare event you haven’t received your item 10 working days from the dispatch date (UK) or 20 working days from the dispatch date (non-UK), please contact us.

Order Tracking

Currently, our systems don’t allow for us to automatically send tracking details upon dispatch, but tracking may be available. Please contact us if you have any concerns regarding the progress of your order. Note: it may take up to 24 hours from dispatch for parcels to enter the tracking updates service.

Different carriers may have different processes for confirming delivery of goods. Confirmation of Delivery, such as Royal Mail’s Track and Trace service or equivalent, may be provided by a carrier and will act as a final Proof of Delivery in case of any dispute. No compensation or replacements will be offered in a dispute over receipt of goods where a carrier provides Confirmation of Delivery.

Free Standard UK Shipping Promotions

From time to time, we may offer free standard shipping on UK orders of a specific minimum value (e.g. £50).

To qualify for free standard (Royal Mail 48) UK shipping, your order subtotal must be valued at the promotional minimum order value after any other discounts or promotions are applied and before any shipping costs would normally be applied.

The offer is only available where paid standard shipping would normally be available and excludes orders that are only available for shipping via courier (e.g. orders where the total size or weight of purchased items exceeds standard shipping limits).

Only available to UK purchasers shipping items to a UK mainland address.

If you qualify for free standard UK shipping, the option will be presented in your basket and checkout once you have added your items and entered your shipping address.

Should you wish to upgrade your shipping (e.g., for faster delivery), options will be available at the regular shipping rates in your basket and during checkout.

Order Packaging

Sustainable Plastic-Free Packaging

Orders are shipped in 100% plastic-free packaging.

The packaging used for an order varies depending on the products being shipped. Here are the types of packaging you can expect:

  • Paper Mailing Bags: Most orders up to a certain size will ship in either a small, medium, or large paper mailer. Clothing items such as t-shirts and hoodies are folded neatly into these bags. Our paper postal mailing bags are manufactured from responsible, sustainable sources to comply with FSC certification. The paper is both compostable and degradable, and paper mailers can be easily recycled.
  • Boxes: Cardboard boxes are used for orders too bulky for our large paper mailers. Clothing items are folded neatly into them, and any products requiring special packaging (such as mugs) are packed in their own packaging first before shipping in a box.
  • Mug Boxes: Each mug ships in a mug box designed specifically for protecting mugs during transit.
  • Poster Tubes: A triangular tube of weather-proof reinforced cardboard. This shape allows for easier transportation and label application.

Multiple Items

All items in a single order will be packaged to ship together after processing and production of all items.

We are unable to split orders to multiple addresses. If you place and pay for multiple orders in different transactions, each order will be shipped separately.

Occasionally, we may offer some items that ship from a different location, which may therefore dispatch separately and at different times to the rest of your order. It will state in the product listing when this is the case.

Collection

We don’t currently have a physical shop to browse items. In line with our values and ethics, we don’t hold huge amounts of stock—a practice which leads to incredible amounts of wastage, particularly in ‘fast fashion’ industries. All items are made-to-order, especially for your purchase, and then dispatched to your address for your convenience.

Unfortunately, we are unable to offer collection facilities at the current time.

From time to time, we may appear as a pop-up at certain events. On these occasions, a limited amount of stock will be available to buy, with the option of ordering from the full collection for home delivery.

Further Questions

If you have more questions, please feel free to contact us with any q