Online Shop Terms, Delivery & Returns

Introduction

Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with Sheffield & Rotherham Wildlife Trust.

Thank You for Your Support

Any purchase you make goes towards supporting the work of Sheffield & Rotherham Wildlife Trust. Thank you!

Sustainability

We prioritise sustainable and ethically sourced goods and services where possible. All garments are 100% organic cotton unless otherwise stated. The inks used are water-based, vegan-friendly, and not tested on animals. All orders are shipped in 100% plastic-free packaging and mailers. All items are made-to-order and usually take 3-5 working days to be printed and/or produced before being shipped via the method you select during checkout.

Pricing

All prices are in GBP £ sterling, inclusive of VAT. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice.

Overseas orders may be subject to additional import tax or other duties. We do not bear responsibility for such taxes, which must be paid by you as the recipient to the relevant authorities.

Sheffield & Rotherham Wildlife Trust VAT No.: GB801737546

Payment

You may pay by any major credit card or debit card. Payments are securely handled via our website by our third-party payment gateway provider Stripe or PayPal Checkout. Use of these services may be subject to additional terms:

Order Processing

Our quoted production turnaround time is 3 to 5 working days. A working day starts at 9am and ends at 5pm, Monday to Friday. UK Bank Holidays are not included as a working day. This turnaround time is not a guarantee of production times and should be taken as an estimate. No compensation will be offered for any orders that fall outside of this production estimate.

Delivery

All item prices exclude delivery and we ship worldwide. Sales can be concluded in English only.

Various shipping options may be presented to you at checkout. Please note those options specifically relate to the delivery of your order and do not affect other additional lead times, such as order processing and production times on made-to-order items.

We keep shipping costs as low as possible and regularly review our carriers. Delivery options will be presented in your basket or during the checkout process. Shipping costs depend on the weight of the items ordered, delivery location, and shipping method selected.

Deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8:30 AM and 5:30 PM. Evening and Sunday deliveries are not available.

Any special, or next-day delivery service does not guarantee that you will receive your item the day after placing the order, however you should usually receive the item the following working day after it has been dispatched.

Some deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.

Different carriers may have different processes for confirming delivery of goods. Confirmation of Delivery, such as Royal Mail’s Track and Trace service or equivalent, may be provided by a carrier and will act as a final Proof of Delivery in case of any dispute. Further information may be available when you upgrade to a tracked service and will again act as a final Proof of Delivery in any dispute. No compensation or replacements will be offered in a dispute over receipt of goods where a carrier provides Confirmation of Delivery.

No compensation will be offered for any orders that take longer than the quoted times to be delivered. These quotes are based on estimates from our couriers and as such they should not be taken as a guarantee of delivery.

We aim to deliver within 30 days to UK Mainland addresses unless specified otherwise (different timeframes may apply to other locations). Different carriers may have different policies and processes regarding the rare event of lost or missing parcels. In such events, we first work with those carriers to try and locate the parcel and get it delivered to you as soon as possible. If an item is identified as genuinely lost following 30 days in the UK Mainland (or respective timeframe for other locations) we will issue a replacement item or full refund.

Overseas orders may be subject to additional import tax or other duties. We do not bear responsibility for such taxes, which must be paid by you, as the recipient, to the relevant authorities.

Returns

Each product is made to order, so unless there is a fault with the item we don’t accept returns. Please see the section on Faulty Goods below. Your statutory rights are not affected.

If a parcel is returned due to delivery failure we will attempt to get in touch using the details you provided during checkout to let you know. If we don’t receive instruction on what to do with the parcel after 28 days we’ll assume it’s no longer required and the products will be donated to charity.

We do not offer free returns.

Product Availability

Items shown on this website may not always be in stock. If any of your chosen items is not in stock, you will be advised of our best estimate of availability and delivery date as soon as possible. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed.

Product Images and Descriptions

Please note that the colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may occur.

Product descriptions are taken from our suppliers and are, to the best of our knowledge, as accurate as possible. We occasionally check with suppliers to make sure our descriptions are accurate, but cannot guarantee that all product descriptions are accurate at all times. If you are in doubt, or have any questions about product descriptions, we advise you to contact us to check the information is accurate before purchasing.

Accepting Orders and Security

When you place an order, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation email with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, in which case we will email you as soon as we can to let you know.

All order details are confirmed by you when your order is placed, including the billing ad